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Booking terms and conditions

Booking fee

All initial appointments with Hendrix Hair will incur a non-refundable booking fee to reserve your appointment time. Think of this as a deposit to secure your space. When you attend your appointment, this will be deducted from the total cost of your service. 

Reminders

We’ll send you a confirmation via email and SMS 72 hours prior to your appointment time. Please respond to this message as soon as possible. You can confirm, reschedule or cancel your appointment by replying to this message or giving us a call or SMS on 0424 751 732

Rescheduling and changes

If you need to change your booking time or your booked service, please do this at least 24 hours prior to your appointment. 
 
From time to time you may change your mind, and that’s ok. For example, you may be booked in for full head foils, cut & blowdry (4 hrs) but now only wish to have 1/4 head foils and blowdry (1.5hr). If this occurs, we appreciate as much notice as possible so we can offer any available time to someone on our waitlist.
 
If you make changes to your service at the time of your appointment, you will be charged for your original booked services as we have reserved this booking time and duration for you.

Cancellations

If you need to cancel or reschedule your appointment please let us know by calling or texting the salon on 0424 751 732 at least 24 hours before your scheduled appointment. If you cancel with less than 24 hours’ notice or do not show up for your appointment you will forfeit your booking fee.

Service queries

If you’re not happy with your results or service please contact us within 7 days of your original appointment. We are happy to offer one complimentary adjustment service if needed. This service will be performed by your original stylist and needs to be completed within 14 days of the original booking. We do not offer refunds.